Frequently Asked Questons(and answers)
Are you currently open?
Are you helicopters sanitized?
Where are you located?
Are all of your tours doors off?
Yes, and No! Both options allow for optimal viewing, as each window seat has wide windows extending from the top of your head to your feet.
The choice to fly with or without doors depends on your priorities and comfort level. In a closed aircraft, you are shielded from wind exposure and you will hear narration clearly. It is a very serene way of taking in the scenery through the large windows.
If you are game for a more visceral experience or photography is important to you, our doors-off adventure is for you. Floor-to-ceiling openings allow you to look straight down into waterfalls and sea caves, and glare from windows in your photos is no factor. Because the helicopter is open to the elements, you will be exposed to wind and cooler temperatures caused by airspeed and altitude. For your comfort, please follow our recommendations on how to dress appropriately for your doors-off helicopter flight. The airframe does protect you and your camera equipment well during light showers or mist.
If some members of your group would like the extra comfort of a door, we can remove some doors and leave others on. However, all seating arrangements are subject to weight and balance calculations.
For doors-on and doors-off tours, please follow our recommendations on how to prepare for your flight so you can make the most of it. We don’t charge any more either way you choose.
Will there be other passengers on the flight?
Due to COVID-19, we are keeping everyone’s health as a top priority and only offering Private Charters, just you, your family, or friends. Our aircraft seats up to 3 passengers.
Can I choose my seat?
Our first priority is safety. We primarily assign seats based on achieving the best weight and balance for the aircraft. We do try and honor requests for certain seats, keep in mind there are 2 seats in the back and 1 in the front next to the pilot.
What do I need to do to be ready for my flight?
We recommend a light jacket as it can get cold at elevation in the valleys. We have top gun style flight suits that are available at no charge to help keep you warm if you prefer.
We cannot allow any loose items on board, no hats, car keys, visors, scarves, hair clips, etc. If your hair is long enough, it should be tied back tight during the flight. Ear rings should be removed for the most comfort with the headsets.
Any cell phones, cameras, or equipment must have a wrist or neck strap. We do have loaner phone straps available for your cell phones as well as lanyards for smaller cameras.
I am traveling solo, can I still take a flight?
Are there any weight restrictions?
Can I bring my camera?
Can I talk to the pilot and other passengers?
We encourage interaction with our pilots. One of the best parts of our tours is that we can tailor each flight to your specific wants. See some whales and want to watch them for a few minutes? Just ask the pilot and we’ll spend as much time there as you’d like! Missed that selfie shot with the waterfall? Just ask to turn around and try again. Want to know the history and cultural significance of that valley? Ask away!
When is the best time to go?
Can we go anywhere else besides the tours you have listed?
Will I get motion sick?
If you are concerned about getting motion sickness, a dramamine or ginger chew before you go will help immensely.
What is your alcohol policy?
So, please be sober for your flight.
What is your safety record?
Our pilots are highly trained and very knowledgeable in our islands unique weather and terrain considerations, ensuring that you have a safe, enjoyable, and great tour. All of our pilots have the final call to weather and flight conditions without any pressure to fly when it is not 100% safe.
What camera settings are best?
For those that love photography, ISO 400 and a wide lens such as a 16-35 or 24-70 is best.
Cancellation Policy / When do I pay?
If we choose not to fly because of inclement weather or safety reasons, we will do our best to reschedule your tour at a time convenient for you. If we cannot reschedule your tour, we do offer a 100% refund.
Do I tip my pilot?