Frequently Asked Questions (and answers)

Where are you located?

We are located at the Kahului Heliport, first hangar on the left. You can see a map on our contact page, and we email you directions in your confirmation email.

Are all your tours doors off?

Yes!  and No.  We can run any of our helicopters in pretty much any configuration.  Each passenger has the choice of keeping their door on.  The minimum age requirement for having the door off is 10 years old.

Are there any weight restrictions?

Yes, Due to FAA safety and manufacturer guidelines, we must limit our per seat weight to a maximum of 240lbs.  Any couple more than 400lbs combined must purchase an extra seat at a 50% discount since we cannot safely balance the aircraft with an additional passenger.

Can I bring a camera?

Absolutely!  Bring your DSLR, GoPro, cell phone, etc!  Anything you bring requires a wrist strap or neck strap for safety.  No selfie sticks allowed (nothing over 10″ long and no clamping type devices); your camera must have a positive attachment that ensures it will not fall out.

When is the best time to go?

It depends on what you are after.  Generally mornings and afternoons are the best combination of lighting and flight conditions.  If you are a hardcore photographer and want the best shots, the 7:30 and sunset departures are your flights!

Can we go anywhere else besides the tours you have listed?

Absolutely!  We can plan a custom charter for you, no problem!  Our smaller group tours give us the flexibility that you won’t find anywhere else!

Will I get motion sick?

Generally, people that are prone to motion sickness find helicopters less inducing than boats or small planes, and with the doors off, you gets lots of fresh air.  If you are concerned about it, a dramamine or ginger chew before you go will help immensely.

What camera settings are best?

I recommend sports mode, or shutter priority with at least a 1/1250 sec or faster exposure time.

For those that love photography, ISO 400 and a wide lens such as a 16-35 or 24-70 is best.  We get pretty close 🙂

Cancellation Policy/ When do I pay?

We request a 24 hour notice to any changes or cancellation to your booking. You can pay anytime, but we ask that payment be made at least 48 hours before your departure date.  The link to pay is in your confirmation email that you received when you booked your tour.  When you enter your card information, the system will charge your card at that time.