Yes! We sanitize our seats and headsets after every flight with commercial grade sanitizers to ensure the health and safety of our guests and our staff.
We are located at the Kahului Heliport, first hangar on the left. You can see a map on our contact page, and we email you directions in your confirmation email.
Yes, and No! Both options allow for optimal viewing, as each window seat has wide windows extending from the top of your head to your waist.
The choice to fly with or without doors depends on your priorities and comfort level. In a closed aircraft, you are shielded from wind exposure and you will hear music and narration clearly. It is a very serene way of taking in the scenery through the large windows.
If you are game for a more visceral experience or photography is important to you, our doors-off adventure is for you. Floor-to-ceiling openings allow you to look straight down into waterfalls and sea caves, and glare from windows in your photos is no factor. Because the helicopter is open to the elements, you will be exposed to wind and cooler temperatures caused by airspeed and altitude. For your comfort, please follow our recommendations on how to dress appropriately for your doors-off helicopter flight. The airframe does protect you and your camera equipment well during light showers or mist.
If some members of your group would like the extra comfort of a door, we can remove some doors and leave others on. However, all seating arrangements are subject to weight and balance calculations.
For doors-on and doors-off tours, please follow our recommendations on how to prepare for your flight so you can make the most of it. We don’t charge any more either way you choose.
Unless you have upgraded to a Private Tour, there will likely be an additional passenger on your flight. We try to accommodate special requests like sitting in the front, or a couple sitting together in the back, but we are restricted by weight and balance requirements set forth by the manufacturer and the FAA.
We do offer a simple upgrade to a Private Tour, which guarantees you your choice of seats, as well as provides additional flexibility on your tour route.
If you would like to upgrade to a Private Tour, please call us and we will get you all taken care of!
Our first priority is safety. We primarily assign seats based on achieving the best weight and balance for the aircraft. We do try and honor requests for certain seats, but on our open seating flights we cannot guarantee any specific seat.
If you would like to choose and be guaranteed a specific seat, you can upgrade to a private tour. That upgrade ensures that there will not be any other passengers on your flight, and allows us the freedom in the weight and balance calculations to let you select your seat.
We ask that you arrive at least 30 minutes prior to your scheduled departure time to allow for ample time to get situated and receive the FAA required safety briefing and get outfitted with the required life preservers.
We recommend a light jacket as it can get cold at elevation in the valleys. We have top gun style flight suits that are available at no charge to help keep you warm if you prefer.
We cannot allow any loose items on board, no hats, car keys, visors, scarves, hair clips, etc. If your hair is long enough, it should be tied back tight during the flight. Ear rings should be removed for the most comfort with the headsets.
Any cell phones, cameras, or equipment must have a wrist or neck strap. We do have loaner phone straps available for your cell phones as well as lanyards for smaller cameras.
Absolutely! You have three options: take a seat that is available on a semi-private tour, book your own Tour (minimum two seat purchase required), or book your own Private Tour.
Give us a call or email to discuss your options.
Yes, Due to FAA safety and manufacturer guidelines, we must limit our per seat weight to a maximum of 260lbs. Any couple more than 400lbs combined must upgrade to a Private Tour since we cannot safely balance the aircraft with an additional passenger.
Absolutely! Bring your DSLR, GoPro, cell phone, etc! Anything you bring requires a wrist strap or neck strap for safety. No selfie sticks allowed (nothing over 10″ long and no clamping type devices); your camera must have a positive attachment that ensures it will not fall out.
Absolutely! All of our aircraft are outfitted with an intercom system. Each passenger has a push-to-talk button, that when held, allows you to all communicate with each other.
We encourage interaction with our pilots. One of the best parts of our tours is that we can tailor each flight to your specific wants. See some whales and want to watch them for a few minutes? Just ask the pilot and we’ll spend as much time there as you’d like! Missed that selfie shot with the waterfall? Just ask to turn around and try again. Want to know the history and cultural significance of that valley? Ask away!
It depends on what you are after. Generally mornings and afternoons are the best combination of lighting and flight conditions. If you are a hardcore photographer and want the best shots, the 7:30 and sunset departures are your flights!
Absolutely! We can plan a custom charter for you, no problem! Our smaller group tours give us the flexibility that you won’t find anywhere else!
Generally, people that are prone to motion sickness find helicopters less inducing than boats or small planes, and with the doors off, you gets lots of fresh air.
If you are concerned about getting motion sickness, a dramamine or ginger chew before you go will help immensely.
In accordance with CFR 91.17(b) “Except in an emergency, no pilot of a civil aircraft may allow a person who appears to be intoxicated or who demonstrates by manner or physical indications that the individual is under the influence of drugs (except a medical patient under proper care) to be carried in that aircraft.”
So, please be sober for your flight.
A safe flight is our primary concern and we are proud of our perfect safety record. We have our own private maintenance and overhaul shop, and we are a factory authorized service center for the helicopters we fly. That means that we can fix any issue that arrises without disrupting your flight schedule. All of our aircraft are given a thorough inspection before every flight, and at the end of the day.
Our pilots are highly trained and very knowledgeable in our islands unique weather and terrain considerations, ensuring that you have a safe, enjoyable, and great tour. All of our pilots have the final call to weather and flight conditions without any pressure to fly when it is not 100% safe.
I recommend sports mode, or shutter priority with at least a 1/1250 sec or faster exposure time.
For those that love photography, ISO 400 and a wide lens such as a 16-35 or 24-70 is best. We get pretty close ????
We ask that you give us a 48 hour notice to any changes or cancellation to your booking. Changes or cancellations made less than 48 hours before your scheduled departure may not be refundable.
If we choose not to fly because of inclement weather or safety reasons, we will do our best to reschedule your tour at a time convenient for you. If we cannot reschedule your tour, we do offer a 100% refund.
Tipping is not required, but greatly appreciated. Much like a server at a restaurant, our pilots work hard to make sure you have the best experience possible. Standard tipping rates range from 10%-30% of your tour cost. If you are compelled to tip your pilot, please do not tip them in the helicopter as it can be very windy outside. Please hand your tips to the office staff after your tour.